Support

What are you looking for?

Credit

How can I ensure that my account always has sufficient coverage?

Spryng offers a minimum credit alert function that notifies you automatically when your credits are low. You can determine your credit threshold for notification. If you are …

How can I buy credits?

Buying credits to send SMS messages is very simple. If you are …

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Credits

How long will it take for my credits to be added to my account?

If you pay by bank transfer, the credits will be transferred to …

What happens if my credits are not sufficient for the specific assignment?

It is not possible to send your assignment with insufficient credits. You …

How can I ensure that my account always has sufficient coverage?

Spryng offers a minimum credit alert function that notifies you automatically when …

Where can I see my credit?

If you are logged in, select the SMS menu. Here you can …

Is there a minimum purchase?

You can purchase SMS credits from 100 credits onwards.

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General

What is Web WhatsApp?

With the WhatsApp application a company can support its customers through a …

What is SMS E-Commerce?

SMS messages are often sent from retailers to customers to keep them …

What is an SMS platform?

An SMS platform makes it possible to send and receive SMS messages to and from handsets to users through an online web tool with all the associated reports and statistics.

What is SMS Authentication?

SMS Authentication is the secured sending of single login ID’s and passwords …

What is SMS Wholesale?

Wholesale SMS is a technical term used for sending Bulk SMS with …

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My Account

What should I do if I forget my password?

On Spryng’s homepage you can select the forgotten your password? button. You …

Can I change my personal data afterwards?

You can always change your personal information. If you are logged in, …

Where can I see my invoices?

If you are logged in, select the menu My Administration & Invoices. …

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Other

Are Spryng’s services 100% white label?

Yes, Spryng’s services are 100% white label.

Can I become a reseller for Spryng?

It is possible to resell Spryng’s services. Under very interesting terms and …

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Receiving SMS

How long does it take to set up a Virtual Mobile Number/shortcode/keyword?

Setting up of such services can be realised within a few working …

Is it possible to host my own sim card?

In many countries, we provide Virtual Mobile Numbers to receive SMS messages. …

Where can I apply for a keyword?

If you are logged in, go to Premium SMS & MO. Here …

What is a Virtual Mobile Number?

A Virtual Mobile Number is a number where SMS messages can be …

How high is the capacity for SMS reception?

SMS reception has an unlimited capacity.

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Registration

How much does it cost to create an account at Spryng?

Spryng does not charge set up or subscription fees for creating an …

Is the API available online in advance?

You can pre-download the API if you go to Products> SMS Gateway …

Can I change my password?

You can always change your password. If you are logged in, select …

How much does it cost to create an account at Spryng?

Spryng does not charge set up or subscription fees for creating an …

How long will it take for my account to be activated?

Activating an account only takes a few seconds. After creating an account, …

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Security

How are the hardware and software, in which Spryng’s services are hosted, hardened against hacker attacks?

The data centre that runs Spryng’s software and hardware, meets the most …

Can the environment be separated during implementation for development, testing and production?

The environments can easily be separated for development, testing and production. For …

Where does the hosting of Spryng’s platform take place?

The hosting of (parts of) Spryng’s platform take place in the Netherlands.

Which accepted standards for information security has Spryng implemented?

The data centre that runs Spryng’s software and hardware, meets the most …

How is authentication done on the interface?

Login details of the interface are separate from the login of the …

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Sending SMS

How can I send an SMS or groupSMS ?

Through Spryng sending SMS messages is very simple. You can set up …

How expensive is an SMS?

The price of an SMS message depends on two things: the quantity …

What is Mail2SMS?

Mail2SMS is a service that provides the ability to send an e-mail …

Where can I find a overview of my sent SMS messages?

If you are logged in, select the SMS menu. Here you will …

Can I send personalised SMS messages?

Yes, you can personalize all your SMS messages.

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